ayeshafabrics.shop values every customer’s shopping experience and is committed to providing reliable and convenient return and exchange services. This policy applies to customers who have purchased men’s leather shoes through our website and outlines the conditions, processing procedures, and important notes regarding return and exchange requests.
- Application Period for Returns and Exchanges
Customers may submit a request within the specified timeframe if the product meets the eligibility criteria for returns or exchanges.
Requests for returns or exchanges may be submitted within 14 days of receiving the product;
All requests must be made by contacting us and receiving confirmation beforehand;
Items sent back without prior confirmation may not be processed successfully. - Conditions for Returns and Exchanges
To ensure product quality and protect the interests of other customers, returned items must meet the following requirements:
The product remains unused;
The product shows no signs of wear, scratches, stains, or damage caused by the user;
The product packaging, shoe box, accessories, and related items are intact;
The product is in a condition suitable for resale.
As men’s leather shoes are items worn directly on the body, returns or exchanges may not be accepted for items that have been worn, washed, altered, or damaged, in order to ensure hygiene and quality. - Situations Not Eligible for Returns or Exchanges
Returns or exchanges may not be processed in the following cases:
The application period has expired;
The product shows obvious signs of use;
The product was damaged due to customer actions;
Original packaging or accessories are missing;
The product does not have quality issues and fails to meet return/exchange requirements. - Return Process
To request a return, please follow these steps:
Submit a return request using the contact information provided;
Provide order details, photos of the product, and the reason for the return;
Wait for review and confirmation;
Ship the product back according to the provided return instructions;
We will process the refund once the product is received and verified to meet the requirements.
Please do not ship the product back without prior confirmation to avoid processing delays. - Exchange Process
If you wish to exchange an item—for example, due to an incorrect size or a change in style—please contact us to submit an exchange request.
Exchanges are subject to the following:
The product meets the eligibility criteria for returns or exchanges;
The desired replacement item is in stock;
The customer bears any additional shipping costs that may arise (if applicable). If the requested item is out of stock, we may suggest selecting an alternative product or processing a refund. - Refund Information
Once the return request is approved, we will process the refund using the original payment method.
Refunds are typically processed within 5–10 business days after approval;
The actual time it takes for funds to appear in your account may vary depending on the payment provider or bank processing times;
Original shipping fees are generally non-refundable unless the item has quality issues or there was a shipping error.
The refund amount will be based on the actual price paid for the eligible returned items. - Product Quality Issues
If you receive an item with quality issues, such as:
Damage;
Manufacturing defects;
Receipt of the wrong item;
Please contact us as soon as possible after delivery and provide relevant photos or order details.
Once a quality issue is confirmed, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances. - International Order Returns and Exchanges
For international orders:
Customers must ensure items meet return/exchange criteria;
International returns may incur additional shipping costs;
Processing times may be longer due to varying shipping durations and customs procedures across different countries.
Specific arrangements for international returns or exchanges will be confirmed individually based on the order details. - One-Time Purchase Policy
All products on the website are sold on a one-time purchase basis.
When a customer pays the order amount, the purchase of the specific men’s leather shoe product is complete. We do not offer subscription services, nor do we charge automatic renewal fees or process recurring payments. - Contact Us
If you have any questions regarding the return/exchange process, order issues, or product details, please contact us:
Company: AYESHA FABRICS LTD
Address: 45 Lawrence Road, Liverpool, England, L15 0EE
Email: ayeshafabricsltd@hotmail.com
Phone: +44 7877 699587